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Ted CooperDisney Cruise/ Florida
Due to the Coronavirus telling us that people over 60 and those with pre existing lung conditions may be more susceptible to catching the virus, we decided to cancel our trip. Carolyn had booked our Disney cruise and suggested we get the cancellation policy. When we cancelled, Carolyn did send us the form to fill out, and we were told we would be getting a 75% credit for a future cruise. Carolyn went back to Disney and explained the situation, and was able to obtain a full 100% credit for a future cruise within one year. We had also purchased a low fare WestJet flight that has a no refund, no cancellation clause. Carolyn suggested we contact the airline and explain our situation. We did that and were given a 100% credit for a future trip within one year. Carolyn has been our travel agent for 15 years and has always taken a personal interest to make sure we have had the most enjoyable vacation, always looking after every detail and resolving any issues that arose, even by a phone call from our destination. We cannot speak highly enough of Carolyn's ability to ensure a trouble free vacation.
AnonymousHighly recommend Carolyn Lass as a travel agent
Carolyn has been our travel agent for over a decade. She always provides us with the best experience while keeping an eye on our budget. We have used Carolyn to book both land and cruise vacations, the most recent being a marvellous trip to Sicily. We highly recommend her as an agent. Carolyn’s enthusiasm and attention to detail will ensure your vacation is perfect for you.
AnonymousTravel agent is efficient and responsive.
Carolyn has been my travel agent for 7 years. She is efficient and responsive to client needs and offers very helpful advice. My friends and I have used her multiple times for various trips. We are very happy with her service.
AnonymousGreat service and attention
Thank you Burloak travel for such great service and attention! Booking a trip with Burloak Travel was easy and many wonderful suggestions were provided as well as travel precautions and recommendations. Burloak Travel is my new go to travel agency without a doubt.